Please note, we currently do not have any open positions for Customer Service.

At THE GYM, our Customer Service Team reflects our commitment to five-star service and a welcoming member experience. We value individuals who demonstrate teamwork, strong communication, and integrity. Those who thrive here are passionate about excellence, enjoy helping others, and consistently maintain a high level of professionalism. Success in this role requires clear communication, the ability to multitask efficiently, and strong interpersonal skills. Reliability and attention to detail are essential to upholding the standards our members expect.

The following is a list of the duties associated with The Customer Service Position at THE GYM:

Member and Staff Safety:

• Follow all NJ Department of Health and CDC regulations and guidelines
• Maintain a clean and sanitized work space and customer area
• Follow all safety and sanitation procedures according to THE GYM training protocols
• Assist in the adherence to all safety and sanitation guidelines to members and other staff

Member Relations:

• Greet all members and guests in friendly and courteous manner
• Manage member and guest enrollment in programs and events
• Gather complete and accurate information to provide to Membership Team from prospects
• Answer incoming calls in a clear and friendly and expedient manner
• Provide information to the best of your ability; consistently review and update knowledge of programs, classes and club operations, GYM events, policies, etc.

Point Of Sale Transactions:

• Assist the Membership Team with processing membership contracts
• Assist the Personal Training Team with processing service contracts
• Process profit center and retail sales transactions
• Be proficient with opening and closing the Point Of Sale Cash drawers

Responsibilities:

• Member and Staff Safety
• Member Relations
• Point Of Sale Transactions

Qualifications:

• Fitness Experience a plus
• Exhibit and practice a high level of dedication to THE GYM’s vision, mission and culture
• Possess good judgment and superior customer service and communication skills
• Must represent oneself in a professional, ethical and respectful manner at all times
• Exceptional interpersonal skills, working with team members and clients
• Able to multi-task efficiently and effectively while giving proper service
• Possess excellent conflict resolution skills and be able to diplomatically manage confrontation
• Must be available to work a variety of work hours including day, evening, weekends and holidays
• Able to withstand the physical requirements of the job as described for the duration of shift, including standing and walking.
• Familiarity with Microsoft Word & Excel and ability to quickly comprehend and absorb club management software
• Must be CPR/AED certified and/or upkeep certification.
• Exhibit the characteristics of a healthy lifestyle

“THE GYM seeks an exceptional individual for our Group Exercise Team, dedicated to our vision and excellence in customer service. Ideal candidates demonstrate teamwork, communication, and integrity, aiming for personal and professional excellence. Group Exercise Instructors are expected to provide outstanding classes, combining focus, creativity, and fun, ensuring member satisfaction. Commitment to members, reliability towards teammates, and maintaining a pristine work environment are essential.

Responsibilities:

• Instruct/lead group exercise classes in accordance with THE GYM policies and programs to assure safe, effective, and fun classes
• Maintain aerobic studios and associated equipment in immaculate condition
• Respond positively to member and the Group Exercise Director’s feedback regarding your classes
• Understand and follow THE GYM policies and procedures to ensure the safety and well-being of others
• Complete administrative duties in a timely manner
• Participate in the marketing of THE GYM and promote membership growth and member participation in classes, events and training
• Regularly attend group exercise team meetings and other club-wide/community meetings and events
• Continually seek related educational and professional development opportunities

Qualifications:

• Exhibit and practice a high level of dedication to THE GYM’s vision, mission and culture
• Must represent oneself in a professional, ethical and respectful manner at all times
• Possess good judgment and superior customer service and communication skills
• Exceptional interpersonal skills, working with team members and clients
• Ability to motivate and inspire participants to reach Fitness and Nutritional goals
• Must be available to work a variety of work hours including day, evening, weekends and holidays
• Exhibit the characteristics of a healthy lifestyle
• Exclusive employment with THE GYM unless prior arrangements have been made
• Meet all the requirements of this position as described

Please note, we currently do not have any open positions for Personal Trainers.

The role of a Personal Trainer at THE GYM is integral to maintaining our vision, mission, and commitment to top-tier service. Trainers are expected to demonstrate teamwork, communication, diligence, and integrity. This position requires dedication to excellence, a passion for helping others, and the highest level of professionalism. Personal Trainers provide members with the tools, guidance, and motivation to achieve their fitness goals, while consistently delivering education, inspiration, and support. A strong commitment to members, reliability with colleagues, and maintaining a clean, organized workspace are essential.

The following is a list of the duties and responsibilities associated with The Personal training Position at THE GYM:

Responsibilities to Members:

• Greet Members on the Fitness Floor
• Assist Members with Exercise Programs
• Educate Members for Safety and Results
• Maintain the Appearance and Safety of the Fitness Floor
• Support GYM programs that promote healthy lifestyle options, community events and GYM sponsored activities

Personal Training Responsibilities:

• Provide the initial member Fitness orientation
• Provide member two additional complimentary personal training sessions
• Promote fee-based training services
• Achieve accepted GYM conversion and retention percentages
• Seek educational opportunities and maintain a valid accredited certification

Responsibilities to Facility:

• Actively seek out opportunities to improve the appearance of the equipment and facility
• Report any maintenance issues in a timely manner and be able to provide explanation to a member about the status of a repair

Administration:

• Produce accurate payroll invoices
• Maintain accurate client records
• Be proficient with departmental software programs

Responsibilities:

• Assist Members with Exercise Programs
• Educate Members for Safety and Results
• Provide the initial member Fitness orientation
• Seek educational opportunities and maintain a valid accredited certification
• Actively seek out opportunities to improve the appearance of the equipment and facility
• Produce accurate payroll invoices

Qualifications:

• Exhibit and practice a high level of dedication to THE GYM’s vision, mission and culture
• Must represent oneself in a professional, ethical and respectful manner at all times
• Possess good judgment and superior customer service and communication skills
• Exceptional interpersonal skills, working with team members and clients
• Ability to motivate and inspire participants to reach Fitness and Nutritional goals
• Must be available to work a variety of work hours including day, evening, weekends and holidays
• Currently holds or pursuing Personal Training Certification (NASM, NSCA, and/or ACSM)
• Able to Obtain CPR and AED Certification
• Willing to participate in training and attend team meetings
• Exhibit the characteristics of a healthy lifestyle
• Exclusive employment with THE GYM unless prior arrangements have been made
• Meet all the requirements of this position as described

This position is currently unavailable.